Customer Relationship Management (CRM) is a strategy that focuses on building strong relationships with customers and potential customers for creating and maintaining a loyal customer base. Customer Relationship Management works across all departments to harmonize customer-centric thinking. Customer Relationship Management  reduces costs, increases efficiency and improves customer satisfaction.
 
Customer Relationship Management is a widely implimented strategy for managing a company's interactions with Customers, Clients & Sales Prospects. It enables you to keep track of all Leads, Total Business & Providing better service to clients with a single click.
 
 
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Redhat Infocom CRM is offered under a subscription model, similar to Salesforce.com and Zoho.com, but with some other important Features:
Sales Automation.
  
Website, Customized & Software Quotations.
Annual Maintenance Contract.(AMC)
  
Invoice & Performa Invoice Generation.
Customer Service & Support.
  
Business details in Day wise, Weekly, Quarterly, Half- Yearly, and Yearly & Monthly Form.
Technical Support.
  
SMS Service Integrations.
Open Source Support Ticket System.(OS-Ticket)
  
Email Service Integrations.
Unlimited Team Leader/User Creation.
  
Payment Details.