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Our Profile

Red Hat Infocom Pvt. Ltd. in-house team have been small business website designers for more than five years, which makes us a well established freelance website design company in the INDIA, with an extensive website portfolio. The economic slowdown and your business Recession proof business: During an economic slowdown, the most affordable method of attracting new business is via your website. During a recession your site needs to be as effective as it possibly can.
InstaCC

 

Save time and money in communications.

 

Your business communication needs to be highly responsive to your customers and partners in order to achieve the highest potential for profit. This is possible by investing in new ways of communicating. Now, you can have high agility, quality and reliability in communications with a range of ThinkBig communications solutions. Each can dramatically lower your communication costs.

 

 

Introduction

 

InstaCC, the on-demand and hosted contact centre solution has a unified, scalable and managed portfolio of contact centre applications with pay-as-you-go tariff models.

 

Direct Internet provides local access; international voice and data connectivity with InstaCC’s hosted contact centre application suite. With only minimal advance investment, you can get started and connect to the InstaCC’s contact centre application suite that combines world-class voice and multimedia solutions like ACD, email, IVR, chat and co-browsing; as well as enhanced predictive dialer, recording, performance routing, etc.

 

Typical Contact Centre Challenges

 

Challenges InstaCC Value
  • Extended Ramp-up timelines
  • Outdated Contact Center Technology
  • Multiple Telecom & Tech vendors
  • Excessive Capital costs
  • Expensive Technical Resources
  • Pay as you go tariff/Min Capex
  • Distributed Architecture
  • Scalable, reliable and secure service
  • Flexible and quick capacity expansion
  • Next Generation CC capabilities
  • Reduced in house tech skill sets
   
Campaign Management Dialing List Management
  • Dialing Methods
  • Campaign states
  • End of List Behavior
  • Dialing Tuning
  • Retry options
  • Time zone management
  • Campaign pre-processing
  • Scheduling of actions
  • Retry schema for multiple numbers
  • Retry totals
  • Do Not Call lists
  • Pre-configured Dialing Outcomes